- A set of books that describes best practices for IT management
- It provides body of knowledge useful for achieving ISO/IEC 20000
- ITIL is developed by OGC (Office of Government Commerce), an independent Office of the Treasury reporting to the Chief Secretary, previously known as CCTA (Central Computer and Telecommunications Agency)
- ITIL Core
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- ITIL Complementary Guidance
- Focuses on the identification of market opportunities for which services could be developed in order to meet a requirement on the part of internal or external customers
- The output is a strategy for the design, implementation, maintenance and continual improvement of the service as an organizational capability and a strategic asset
- Focuses on the activities that take place in order to develop the strategy into a design document which addresses all aspects of the proposed service, as well as the processes intended to support it
- Focuses on the implementation of the output of the service design activities and the creation of a production service or modification of an existing service
- There is an area of overlap between Service Transition and Service Operation
- Focuses on the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with the customers
- Focuses on the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business
- ITIL Foundation Certification
- ITIL Practitioner Certification
- ITIL Service Manager Certification
References:
http://www.ogc.gov.uk/
http://www.itil-officialsite.com/
http://www.itil.co.uk/
http://itservicemngmt.blogspot.com/2007/12/itil-v3-qualification-scheme.html
http://en.wikipedia.org/
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