Monday, July 28, 2008

Information Technology Infrastructure Library (ITIL) v3.0 - A brief introduction

ITIL v3.0 Introduction
  • A set of books that describes best practices for IT management
  • It provides body of knowledge useful for achieving ISO/IEC 20000
  • ITIL is developed by OGC (Office of Government Commerce), an independent Office of the Treasury reporting to the Chief Secretary, previously known as CCTA (Central Computer and Telecommunications Agency)
ITIL v3.0 Components
  • ITIL Core
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement
  • ITIL Complementary Guidance
1. ITIL v3.0 - Service Strategy
  • Focuses on the identification of market opportunities for which services could be developed in order to meet a requirement on the part of internal or external customers
  • The output is a strategy for the design, implementation, maintenance and continual improvement of the service as an organizational capability and a strategic asset
2. ITIL v3.0 - Service Design
  • Focuses on the activities that take place in order to develop the strategy into a design document which addresses all aspects of the proposed service, as well as the processes intended to support it
3. ITIL v3.0 - Service Transition
  • Focuses on the implementation of the output of the service design activities and the creation of a production service or modification of an existing service
  • There is an area of overlap between Service Transition and Service Operation
4. ITIL v3.0 - Service Operation
  • Focuses on the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with the customers
5. ITIL v3.0 - Continual Service Improvement
  • Focuses on the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business
ITIL v3.0 - Certification
  • ITIL Foundation Certification
  • ITIL Practitioner Certification
  • ITIL Service Manager Certification